AudioQuest Product Warranties

Product Warranty for the United States

AudioQuest products are manufactured to exacting standards and are subject to rigorous quality control.

However, if a manufacturing defect is found in any cable, connector, or factory assembled product, AudioQuest’s non-transferable original-owner limited lifetime warranty has you covered for any cable, connector, or factory assembled product purchased through an authorized AudioQuest US dealer.

At its option, AudioQuest will repair or replace any defective cable, connector, or factory assembled product that has not been abused, for the lifetime of the product. Proof of original purchase is required.

For all other products, AudioQuest provides a limited, non-transferable, one-year warranty to original owners who purchased their product through an authorized AudioQuest dealer in the United States. At its option, AudioQuest will repair or replace any defective product that has not been abused, for up to one year from the original date of purchase. Proof of original purchase is required.

Cables not terminated by AudioQuest that require service may be returned to AudioQuest with prior authorization and repaired for a fee.

This warranty is not an upgrade program for AudioQuest HDMI cables that were designed to meet previous generations of HDMI specifications. Current AudioQuest models are designed to meet HDMI 2.0 (18Gbps) or HDMI 2.1 (48Gbps).

All generations of HDMI cable will provide some, but not all, of the features made possible by HDMI 2.0 and 2.1. All generations of HDMI cable are backwards compatible—they provide all the capabilities of previous generations.

To experience the audio/video benefits made possible by the latest HDMI 2.1 hardware, an HDMI cable must meet HDMI specifications, specifically an FRL-enabled bandwidth of 48Gbps.

This warranty is valid in the United States only. For warranty policies in other countries, please contact your local dealer or distributor.

Limitations and Conditions

This warranty is subject to the following limitations and conditions:

The unit will not be covered under the warranty if:

• It has been altered or modified in any way.
• It has been damaged due to misuse, negligence, accident, or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has been performed.

For repairs and returns:

• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.
• If the product is found to be out of warranty, as in the conditions specified above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.

Limited to original purchaser:

• This Warranty is for the sole benefit of the original purchaser and shall not be transferred to a subsequent purchaser of the product.

Warrantor and Contact

Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:

USA
AudioQuest
Attn: Customer Service
2621 White Rd
Irvine, CA 92614 United States
Email: rma@audioquest.com Phone: (949) 790-6000

Netherlands, Germany, UK
AudioQuest
Attn: Customer Service Hoge Bergen 10
4704 RH Roosendaal The Netherlands
Email: info@audioquest.nl Phone: +31 165 54 1404

Warranty Outside the USA, Netherlands, Germany or the UK
AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment.

AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.

No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.

Your new DragonFly is warranted to be free from defects in materials and workmanship for one year from the date of purchase, subject to the limitations and conditions contained in this warranty. This warranty covers the cost of both labor and materials on any repair deemed necessary by our service department. Your proof of purchase or a copy of your sales receipt must accompany all requests for warranty coverage.

If at any time your DragonFly malfunctions as a result of faulty materials or workmanship, we will repair the defect(s) or replace the unit as deemed appropriate at our sole discretion. AudioQuest reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your DragonFly is deemed appropriate by our service department, we will replace it with one of the same or most similar style, of a value not in excess of the original purchase price of your product.

Warranty Registration: Please register your product here.

Limitations and Conditions

This warranty is subject to the following limitations and conditions:

The unit will not be covered under the warranty if:

• It has been altered or modified in any way.
• It has been damaged due to misuse, negligence, accident or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has been performed.

For repairs and returns:

• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.
• If the product is found to be out of warranty, as a condition found in A) above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.

Limited to original purchaser:

This Warranty is for the sole benefit of the original purchaser of the DragonFly and shall not be transferred to a subsequent purchaser of the product.

Warrantor and Contact

Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:

USA
AudioQuest
Attn: Customer Service
2621 White Rd
Irvine, CA 92614
United States
Email: rma@audioquest.com
Phone: (949) 790-6000

Netherlands, Germany, UK
AudioQuest
Attn: Customer Service
Hoge Bergen 10
4704 RH Roosendaal
The Netherlands
Email: info@audioquest.nl
Phone: +31 165 54 1404

Warranty Outside the USA, Netherlands, Germany or the UK

AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment.

AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.

No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.

The Quest Group Product Limited 5-Year Warranty

The Quest Group warrants to the original purchaser of any The Quest Group PowerQuest Performance Enhancer/Surge Protector with a 5-year limited warranty for the product that the PowerQuest Performance Enhancer/Surge Protector shall be free of defects in design, assembly, material, or workmanship, and will repair or replace, at its option, any defective product free of charge. This 5-year limited warranty applies to the PowerQuest PQ-2 / PQ-3 devices only; no other PowerQuest devices are covered under this warranty.

Please note: This product is not for use with aquatic items like aquariums and other water product classes and or all other water-related products. Generators and sump pumps are excluded for use with this product. Use only indoors and in dry locations.

This warranty contains the sole warranty of The Quest Group, there are no other warranties, expressed or, except as required by law, implied, including the implied warranty or condition of quality, merchantability or fitness for a particular purpose, and such implied warranties, if any, are limited in duration to the term of this warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. In no event shall The Quest Group be liable for incidental, special, direct, indirect, and consequential or multiple damages such as, but not limited to, lost business or profits arising out of the sale or use of any The Quest Group PowerQuest Performance Enhancer/Surge Protector, even if accused of the possibility of such damages.

This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitations may not apply to you.

This warranty is valid only for the original purchaser of the product. All damage claims against the product must be made within fifteen (15) days from the date of the occurrence and must be accompanied by a receipt for the damaged equipment or the warranty is void. Warranty is valid in USA, Canada, and Puerto Rico.

Warranty Registration: Please register your product here.

Basic Installation Instructions For The Quest Group PowerQuest Performance Enhancer/Surge Protector Connections

The Quest Group PowerQuest Performance Enhancer/Surge Protector should only be plugged into a grounded outlet. All connected equipment should be plugged directly into The Quest Group PowerQuest Performance Enhancer/Surge Protector. Using any extension cord in conjunction with The Quest Group PowerQuest Performance Enhancer/Surge Protector will void all The Quest Group warranties associated with this product.

LED Indicator Lights

The “Protection On” light should be on when the power switch is turned on. If this light goes out at any time, please consult the PowerQuest’s User Manual for a list of possible reasons and actions. One portion of the PowerQuest’s non-sacrificial surge protection is dedicated to a fast-acting extreme voltage shutdown circuit. If more than 140VAC is present on the incoming AC line for more than a quarter of a second, the circuit will instantly open a high-current relay that will disengage the AC power from all of the PowerQuest’s AC outlets, activating the red LED “Overvoltage Protection” warning indicator.

Once the event has passed, or the building wiring fault has been corrected, the circuit will automatically re-engage.

Disclaimer & Important Information

EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL THE QUEST GROUP BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE QUEST GROUP PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE QUEST GROUP PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, LABOR, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.

THE QUEST GROUP WARRANTS TO THE ORIGINAL CONSUMER THAT OUR PRODUCTS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR ITS LIFETIME, WHICH MEANS UNTIL THE SURGE PROTECTOR HAS EXCEEDED ITS CAPACITY TO PROTECT AGAINST SURGES AND SPIKES. THE “PROTECTION ON” INDICATOR LIGHT WILL NO LONGER BE LIT WHEN THIS CAPACITY IS EXCEEDED. WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEEDS THE FOREGOING WARRANTY IS HEREBY DISCLAIMED.

YOU AGREE THAT THE QUEST GROUP’S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY THE QUEST GROUP SHALL NOT EXCEED THE ORIGINAL PRICE OF SUCH PRODUCT.

THE LAWS OF THE STATE OF TEXAS, USA, GOVERN THIS WARRANTY. IF ANY PROVISION OF THIS LIMITED WARRANTY IS UNLAWFUL, VOID OR UNENFORCEABLE, THAT PROVISION SHALL BE DEEMED SEVERABLE AND SHALL NOT AFFECT ANY REMAINING PROVISIONS.

Limitations and Conditions

This warranty is subject to the following limitations and conditions:

The unit will not be covered under the warranty if:

• It has been altered or modified in any way.
• It has been damaged due to misuse, negligence, accident, or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has been performed.

For repairs and returns:

• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.
• If the product is found to be out of warranty, as in the conditions specified above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.

Limited to original purchaser:

• This Warranty is for the sole benefit of the original purchaser of the DragonFly and shall not be transferred to a subsequent purchaser of the product.

Warrantor and Contact

Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:

USA
AudioQuest
Attn: Customer Service
2621 White Rd
Irvine, CA 92614 United States
Email: rma@audioquest.com
Phone: (949) 790-6000

Netherlands, Germany, UK
AudioQuest
Attn: Customer Service Hoge Bergen 10
4704 RH Roosendaal The Netherlands
Email: info@audioquest.nl
Phone: +31 165 54 1404

Warranty Outside the USA, Netherlands, Germany or the UK

AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment.

AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.

No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.

The Quest Group Product Limited 5-Year Warranty

The Quest Group warrants to the original purchaser of any The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector with a 5-year limited warranty for the product that the PowerQuest G8 Performance Enhancer/Surge Protector shall be free of defects in design, assembly, material, or workmanship, and will repair or replace, at its option, any defective product free of charge.

Please note: This product is not for use with aquatic items like aquariums and other water product classes and or all other water-related products. Generators and sump pumps are excluded for use with this product. Use only indoors and in dry locations.

This warranty contains the sole warranty of The Quest Group, there are no other warranties, expressed or, except as required by law, implied, including the implied warranty or condition of quality, merchantability or fitness for a particular purpose, and such implied warranties, if any, are limited in duration to the term of this warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. In no event shall The Quest Group be liable for incidental, special, direct, indirect, and consequential or multiple damages such as, but not limited to, lost business or profits arising out of the sale or use of any The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector, even if accused of the possibility of such damages.

This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitations may not apply to you.

This warranty is valid only for the original purchaser of the product. All damage claims against the product must be made within fifteen (15) days from the date of the occurrence and must be
accompanied by a receipt for the damaged equipment or the warranty is void. Warranty is valid in USA, Canada, and Puerto Rico.

Warranty Registration: Please register your product here.

Basic Installation Instructions for The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector Connections

The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector should only be plugged into a grounded outlet. All connected equipment should be plugged directly into The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector. Using any extension cord in conjunction with The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector will void all The Quest Group warranties associated with this product.

LED Indicator Lights

The “Protection OK” light should be on when the power switch is turned on. If this light goes out at any time, please consult the PowerQuest G8’s User Manual for a list of possible reasons and actions. The unit may need to be replaced at this time.

Disclaimer & Important Information

EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL THE QUEST GROUP BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE QUEST GROUP PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE QUEST GROUP PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, LABOR, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.

THE QUEST GROUP WARRANTS TO THE ORIGINAL CONSUMER THAT OUR PRODUCTS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR ITS LIFETIME, WHICH MEANS UNTIL THE SURGE PROTECTOR HAS EXCEEDED ITS CAPACITY TO PROTECT AGAINST SURGES AND SPIKES. THE “PROTECTION ON” INDICATOR LIGHT WILL NO LONGER BE LIT WHEN THIS CAPACITY IS EXCEEDED. WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEEDS THE FOREGOING WARRANTY IS HEREBY DISCLAIMED.

YOU AGREE THAT THE QUEST GROUP’S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY THE QUEST GROUP SHALL NOT EXCEED THE ORIGINAL PRICE OF SUCH PRODUCT.

THE LAWS OF THE STATE OF TEXAS, USA, GOVERN THIS WARRANTY. IF ANY PROVISION OF THIS LIMITED WARRANTY IS UNLAWFUL, VOID OR UNENFORCEABLE, THAT PROVISION SHALL BE DEEMED SEVERABLE AND SHALL NOT AFFECT ANY REMAINING PROVISIONS.

Limitations and Conditions

This warranty is subject to the following limitations and conditions:

The unit will not be covered under the warranty if:

• It has been altered or modified in any way.
• It has been damaged due to misuse, negligence, accident, or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has been performed.

For repairs and returns:

• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.
• If the product is found to be out of warranty, as in the conditions specified above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.

Limited to original purchaser:

This Warranty is for the sole benefit of the original purchaser of the PowerQuest G8 and shall not be transferred to a subsequent purchaser of the product.

Warrantor and Contact

Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:

USA
AudioQuest
Attn: Customer Service 2621 White Rd
Irvine, CA 92614 United States
Email: rma@audioquest.com
Phone: (949) 790-6000

Netherlands, Germany, UK
AudioQuest
Attn: Customer Service Hoge Bergen 10
4704 RH Roosendaal The Netherlands
Email: info@audioquest.nl
Phone: +31 165 54 1404

Warranty Outside the USA, Netherlands, Germany or the UK

AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment.

AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.

No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.

Niagara 1200 / Niagara 3000 Limited Warranty

The Quest Group, DBA: AudioQuest, warrants to the original purchaser of this AudioQuest Niagara 1200 / Niagara 3000, will be free from defects in material and workmanship for a period of one year.

The purchaser of the product is allowed 30 days from the date of purchase to complete the warranty registration by mail or online at the AudioQuest website. If the purchaser completes the aforementioned registration, the warranty period will be increased to five years from the date of purchase.

If the product does not conform to this Limited Warranty during the warranty period (as herein above specified), purchaser shall notify AudioQuest in writing (or e-mail), of the claimed defects. If the defects are of such type and nature as to be covered by this warranty, AudioQuest shall authorize the purchaser to return the product to the AudioQuest factory (2621 White Road, Irvine, California, 92614 USA). Warranty claims should be accompanied by a copy of the original purchase invoice showing the purchase date; this is not necessary if the Warranty Registration was completed either by mailing in the completed warranty card or by registering online at the AudioQuest website. Shipping charges to the AudioQuest factory (Irvine, California, USA) must be prepaid by the purchaser of the product. AudioQuest shall, at its own expense, furnish a replacement product or, at AudioQuest’s option, repair the defective product. Return shipping charges back to the purchaser will be paid by AudioQuest.

All warranties contained herein are null and void if: the AudioQuest AC power product (Noise-Dissipation System) has been opened, improperly installed, altered in any way, or tampered with. AudioQuest is not responsible for any connected equipment or any claims of damage to connected equipment due to the occurrence of an AC power surge, spike, or over-voltage event, unless AudioQuest determines after thorough inspection and testing by AudioQuest (with product shipped to AudioQuest USA at the owner’s expense), that the protection circuitry was in whole or in part improperly functioning.

AudioQuest is not responsible for any connected equipment that is damaged due to external signal lines (non-AC power lines), that carry an electrical storm or signal wiring fault surge or spike (such as Ethernet, cable, and satellite connections). All AudioQuest AC power products (Noise-Dissipation Systems), must be plugged directly into a properly wired AC power line with a protective ground.

AudioQuest AC power products (Noise-Dissipation Systems) cannot be “daisy-chained” together in serial fashion with other AC power strips, UPS devices, other AC surge protectors, AC power conditioners, three-to-two prong adapters, or AC extension cords. Any such installation voids the warranty. The AudioQuest warranty only protects against damage to properly connected equipment or AC cables where AudioQuest has determined, at its sole discretion, that the damage resulted from an AudioQuest power product (Noise-Dissipation System) circuit or protection circuit malfunction and does not protect against acts of God (other than lightning, such as flood or earthquake), war, terrorism, vandalism, theft, normal use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low-voltage disturbances (i.e., brownouts or sags), or system equipment modification or alteration. Do not use this product in any way with a generator, heater, sump pump, water-related devices, life-support devices, medical devices, automobile, motorcycle, or golf-cart battery charger. To be used indoors only and in dry areas. All warranties contained herein are null and void if used in any way with any of the aforementioned devices.

THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. AudioQuest does not warrant against damages or defects arising out of improper or abnormal use or handling of the product, against defects or damages arising from improper installation, against defects in products or components not manufactured by AudioQuest, or against damages resulting from such non-AudioQuest made products or components. This warranty shall be cancelled by AudioQuest at its sole discretion if the product is modified in any way without written authorization from AudioQuest. This warranty also does not apply to products upon which repairs have been affected or attempted by persons other than pursuant to written authorized by AudioQuest.

THIS WARRANTY IS EXCLUSIVE. The sole and exclusive obligation of AudioQuest shall be to repair or replace the defective product in the manner and for the period provided above. AudioQuest shall not have any other obligation with respect to this product or any part thereof, whether based on contract, tort, strict liability, or otherwise. Under no circumstances, whether based on this Limited Warranty or otherwise, shall AudioQuest be liable for incidental, special, or consequential damages. AudioQuest employees or representatives’ ORAL OR WRITTEN STATEMENTS DO NOT CONSTITUTE WARRANTIES, shall not be relied upon by purchaser, and are not a part of the contract for sale or this limited warranty. This Limited Warranty states the entire obligations of AudioQuest with respect to the product. If any part of this Limited Warranty is determined to be void or illegal, the remainder shall remain in full force and effect.

Warranty claims should be accompanied by a copy of the original purchase invoice showing the date of purchase. (If a Warranty Registration Card was mailed in at the time of purchase or if the product was registered online, this is not necessary.) Before returning any equipment for repair, please be sure it is adequately packed and cushioned in either the original or a new AudioQuest factory-supplied polybag, foam insert pair, and dual carton set to protect against damage in shipment, and that it is insured.

Warranty Registration

Please register your product here.

Limitations and Conditions

This warranty is subject to the following limitations and conditions:

The unit will not be covered under the warranty if:

• It has been altered or modified in any way.
• It has been damaged due to misuse, negligence, accident, or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has been performed.

For repairs and returns:

• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.

If the product is found to be out of warranty, as in the conditions specified above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.

Limited to original purchaser:

This Warranty is for the sole benefit of the original purchaser and shall not be transferred to a subsequent purchaser of the product.

Warrantor and Contact

Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:

USA
AudioQuest
Attn: Customer Service
2621 White Rd
Irvine, CA 92614 United States
Email: rma@audioquest.com
Phone: (949) 790-6000

Netherlands, Germany, UK
AudioQuest
Attn: Customer Service Hoge Bergen 10
4704 RH Roosendaal The Netherlands
Email: info@audioquest.nl
Phone: +31 165 54 1404

Warranty Outside the USA, Netherlands, Germany or the UK

AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment.

AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.

No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.

Niagara 5000 / Niagara 7000 Limited Warranty

The Quest Group, DBA: AudioQuest, warrants to the original purchaser of this AudioQuest Niagara 5000 / Niagara 7000, will be free from defects in material and workmanship for a period of five years. The purchaser of the product is encouraged to complete the warranty registration by mail or online at the AudioQuest website.

If the product does not conform to this Limited Warranty during the warranty period (as herein above specified), purchaser shall notify AudioQuest in writing (or e-mail), of the claimed defects. If the defects are of such type and nature as to be covered by this warranty, AudioQuest shall authorize the purchaser to return the product to the AudioQuest factory (2621 White Road, Irvine, California, 92614 USA). Warranty claims should be accompanied by a copy of the original purchase invoice showing the purchase date; this is not necessary if the Warranty Registration was completed either by mailing in the completed warranty card or by registering online at the AudioQuest website. Shipping charges to the AudioQuest factory (Irvine, California, USA) must be prepaid by the purchaser of the product. AudioQuest shall, at its own expense, furnish a replacement product or, at AudioQuest’s option, repair the defective product. Return shipping charges back to the purchaser will be paid by AudioQuest.

All warranties contained herein are null and void if: the AudioQuest AC power product (Noise- Dissipation System) has been opened, improperly installed, altered in any way, or tampered with. AudioQuest is not responsible for any connected equipment or any claims of damage to connected equipment due to the occurrence of an AC power surge, spike, or over-voltage event, unless AudioQuest determines after thorough inspection and testing by AudioQuest (with product shipped to AudioQuest USA at the owner’s expense), that the protection circuitry was in whole or in part improperly functioning. AudioQuest is not responsible for any connected equipment that is damaged due to external signal lines (non-AC power lines), that carry an electrical storm or signal wiring fault surge or spike (such as Ethernet, cable, and satellite connections). All AudioQuest AC power products (Noise-Dissipation Systems), must be plugged directly into a properly wired AC power line with a protective ground.

AudioQuest AC power products (Noise-Dissipation Systems) cannot be “daisy-chained” together in serial fashion with other AC power strips, UPS devices, other AC surge protectors, AC power conditioners, three-to-two prong adapters, or AC extension cords. Any such installation voids the warranty. The AudioQuest warranty only protects against damage to properly connected equipment or AC cables where AudioQuest has determined, at its sole discretion, that the damage resulted from an AudioQuest power product (Noise-Dissipation System) circuit or protection circuit malfunction and does not protect against acts of God (other than lightning, such as flood or earthquake), war, terrorism, vandalism, theft, normal use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low-voltage disturbances (i.e., brownouts or sags), or system equipment modification or alteration. Do not use this product in any way with a generator, heater, sump pump, water-related devices, life-support devices, medical devices, automobile, motorcycle, or golf-cart battery charger. To be used indoors only and in dry areas. All warranties contained herein are null and void if used in any way with any of the aforementioned devices.

THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AudioQuest does not warrant against damages or defects arising out of improper or abnormal use or handling of the product, against defects or damages arising from improper installation, against defects in products or components not manufactured by AudioQuest, or against damages resulting from such non-AudioQuest made products or components. This warranty shall be cancelled by AudioQuest at its sole discretion if the product is modified in any way without written authorization from AudioQuest. This warranty also does not apply to products upon which repairs have been affected or attempted by persons other than pursuant to written authorized by AudioQuest.

THIS WARRANTY IS EXCLUSIVE. The sole and exclusive obligation of AudioQuest shall be to repair or replace the defective product in the manner and for the period provided above. AudioQuest shall not have any other obligation with respect to this product or any part thereof, whether based on contract, tort, strict liability, or otherwise. Under no circumstances, whether based on this Limited Warranty or otherwise, shall AudioQuest be liable for incidental, special, or consequential damages. AudioQuest employees or representatives’ ORAL OR WRITTEN STATEMENTS DO NOT CONSTITUTE WARRANTIES, shall not be relied upon by purchaser, and are not a part of the contract for sale or this Limited Warranty. This Limited Warranty states the entire obligations of AudioQuest with respect to the product. If any part of this Limited Warranty is determined to be void or illegal, the remainder shall remain in full force and effect.

Warranty claims should be accompanied by a copy of the original purchase invoice showing the date of purchase. (If a Warranty Registration Card was mailed in at the time of purchase or if the product was registered online, this is not necessary.) Before returning any equipment for repair, please be sure it is adequately packed and cushioned in either the original or a new AudioQuest factory-supplied polybag, foam insert pair, and dual carton set to protect against damage in shipment, and that it is insured.

Warranty Registration

Please register your product here.

Limitations and Conditions

This warranty is subject to the following limitations and conditions:

The unit will not be covered under the warranty if:

• It has been altered or modified in any way.
• It has been damaged due to misuse, negligence, accident, or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has been performed.

For repairs and returns:

• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.

If the product is found to be out of warranty, as in the conditions specified above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.

Limited to original purchaser:

This Warranty is for the sole benefit of the original purchaser and shall not be transferred to a subsequent purchaser of the product.

Warrantor and Contact

Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:

USA
AudioQuest
Attn: Customer Service
2621 White Rd
Irvine, CA 92614 United States
Email: rma@audioquest.com
Phone: (949) 790-6000

Netherlands, Germany, UK
AudioQuest
Attn: Customer Service Hoge Bergen 10
4704 RH Roosendaal The Netherlands
Email: info@audioquest.nl
Phone: +31 165 54 1404

Warranty Outside the USA, Netherlands, Germany or the UK

AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment.

AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.

No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.